THE LEGAL BITS
The home of stylish and trendy pieces you cannot find in the one place, anywhere else. When you shop with us or access our online store, these terms apply. It is important for both of us that you read these terms and conditions so you both of us can set out what we expect from each other, and they provide you with helpful info.
THE LEGAL BITS…EXPANDED
We are Folk Hero Pty Ltd (Australian business number 26633732500), a company registered in Victoria, Australia. Our HQ is in Melbourne. The home of stylish and trendy pieces you cannot find in the one place, anywhere else. When you shop with us or access our online store, these terms apply. It is important for both of us that you read these terms and conditions so you both of us can set out what we expect from each other, and they provide you with helpful info.
ONLINE STORE TERMS
Any new features or tools which are added to the current store will also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the terms will result in an immediate termination of your services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve:
– Transmissions over various networks; and
– Changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
PRICING
There is often a lot going on at Folk Hero headquarters and from time to time our busy hero’s may price up/down or describe a product or promotion incorrectly. If we discover an error for any goods you have ordered, we will tell you asap and give you some options.
If we can get in touch with you to inform you of the error, we will treat the order as cancelled. If you cancel and you have already paid, we will refund you in full. Prices include GST (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may vary. Such additional charges will be clearly shown during the checkout process and included in the ‘total cost’.
All prices quoted on our website are in Australian dollars (AUD). If you make a purchase using a credit card your account will be charged in aud. If you are paying from overseas, please check with your card issuer as additional charges may be applied. The name that will appear on your statement will be Folk Hero Pty Ltd.
MODIFICATIONS TO THE SERVICE PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
PLACING AN ORDER
We offer a $10 Flat Rate Shipping Fee. If your order is over $80 Shipping is Free!
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there is enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
All orders are subject to availability and confirmation of the order price. Do not worry, if there is an issue with an order, we will get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. If we think, there is something dodgy going on with an order or an account. If this happens to you and you think we have made a mistake, please do not take offence – get in touch with us and we will be happy to speak to you about it.
DELIVERY
Before you finalise your order, you will be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work our folkie socks off to try to meet all delivery times but sometimes there may be delays – e.g. Because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can, and you should be able to track your parcel’s progress.
RETURNS AND REFUNDS
We get it, sometime something just does not work for you or your loved ones and you want your money back. Do not worry, as long as an item is still in its original condition, non-sale item and is not a final sale (clearance) item, we accept returns for a flat rate fee of $9.95, subject to the terms below.
If you return an item requesting a refund within 21 days of receiving it, we will give you a full refund*
If you return an item requesting a refund within 22 – 45 days of receiving it, we will give you a Folk Hero gift voucher for the amount equivalent to the price you paid for the item.
We aim to refund you within 14 days of receiving the returned item.
After that? We do not accept returns for unwanted items after the relevant period above. If you try to make a return, we may have to send it back to you and ask you to cover delivery costs.
Proof of postage, we strongly recommend you get proof of postage for any of the items you post back.
Some items cannot be returned, like swimwear and underwear. Please check the product descriptions before you order.
Original condition please, of course you can try an item on like you would in a shop, but please do not actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund or gift voucher and we may have to send it back to you (and ask you to cover delivery costs).
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
FAIR USE
If we notice an unusual pattern of returns activity that does not sit right: e.g. We suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, way more than even the most loyal Folk Hero customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we have made a mistake, please get in touch with customer care and we will be happy to discuss it with you.
This does not affect your statutory rights.
FAULTY GOODS
Our goods may come with guarantees that cannot be excluded under the Australian consumer law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you think that there is a fault with the goods you have received, please let us know straight away by contacting our customer care team. Please include as many details as possible about the order and the problem with the goods.
PROMOTION CODES
From time to time, we may give you promo codes that you can use to reduce the price of specified products. Remember, it is up to you to enter the code at checkout!
Each promo code has its own terms, which will be made clear at the time it is issued to you (e.g. What products, single/multiple use, when it can be used etc).
If you’re given a unique promo code that is meant just for you (e.g. A birthday code) please keep it secret and don’t let anyone else use it or abuse it (e.g. Don’t post it on social media). If we think there is or has been misuse of a promo code in any way (e.g. Selling it or sharing it with others), we can cancel your promo code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a promo code can’t run properly because someone or something is spoiling the fun for everyone – e.g. Fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promo code – we can cancel, modify or suspend the promo code.
GIFT VOUCHERS/GIFT CARS
If you are the lucky recipient of a Folk Hero gift voucher or Folk Hero gift card (high five!) A few points to bear in mind:
Gift vouchers and gift cards cannot be used to buy delivery or Folk Hero gift vouchers. If you are being super generous and buying someone else and Folk Hero gift voucher, please make sure you get their email address correct! If you get it wrong and the gift voucher is emailed to someone else who uses it, there is not much we can do. Check, double check, and even triple check before you buy it.
Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you have not been thanked for your generous gift, it is worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!
Folk Hero gift cards/vouchers expire after 2 years from the purchase date.
YOUR INFORMATION
Our privacy policy sets out how we will use your information. If your details change, remember that you need to update my account so we can continue giving you our best service.
At folk hero, we love being able to interact with and chat to you through social media. However, we cannot control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
THINGS YOU SHOULD NOT DO
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“websites”) (e.g. Hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Folk Hero customers the best service, so we take them seriously. Folk Hero will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
Oh, and you are not allowed to use automated systems or software to extract data from our website (aka ‘screen scraping’).
INTELLECTUAL PROPERTY, SOFTWARE, AND CONTENT
Folk Hero owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.
You can store, print, and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.
You are also not allowed to use the Folk Hero logo or any Folk Hero brand or trademark (or any marks which are colourably similar) without our express permission.
LINKING TO THIS WEBSITE
It is fine for you to link to thefolkhero.com, if you do so in a way that is not commercial, is fair and legal, and does not damage or take advantage of our reputation.
Please do not link in a way that suggests any form of approval or endorsement by Folk Hero where none exists.
Our website must not be framed on any other site without our permission.
Complaints or need to speak to us? Occasionally things do go wrong, and you may want to get in touch with us. If that happens, please contact our customer care team by sending an email to hello@folkhero.com. Our customer care team will work with you to resolve any issues you are having with our services.
LEGAL STUFF
We have the right to amend, remove or vary our services and/or any part of the website (including our sacs) at any time.
These terms and our dealings with you are subject to Australian law and the exclusive jurisdiction of the Australian courts.
USER GENERATED CONTENT T’S&C’S
Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #folkheroloves) you agree:
– We can use your handle and the content (the “content”) on thefolkhero.com.au, and/or on any of folk hero’ social media platforms (including but not limited to Instagram, Facebook and twitter).
– We can edit, crop, adapt, enhance, or modify the content (but Folk Hero will not treat you in a derogatory manner).
You promise that you:
– Have the permission of everyone in the content.
– Have the right to grant Folk Hero the above rights.
If you (or anyone in the content) asks us to remove the content, we will remove the content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the content to their device, share the content on social media platforms or websites which feature the content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the content.
THE LEGAL BITS
The home of stylish and trendy pieces you cannot find in the one place, anywhere else. When you shop with us or access our online store, these terms apply. It is important for both of us that you read these terms and conditions so you both of us can set out what we expect from each other, and they provide you with helpful info.
THE LEGAL BITS…EXPANDED
We are Folk Hero Pty Ltd (Australian business number 26633732500), a company registered in Victoria, Australia. Our HQ is in Melbourne. The home of stylish and trendy pieces you cannot find in the one place, anywhere else. When you shop with us or access our online store, these terms apply. It is important for both of us that you read these terms and conditions so you both of us can set out what we expect from each other, and they provide you with helpful info.
ONLINE STORE TERMS
Any new features or tools which are added to the current store will also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the terms will result in an immediate termination of your services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve:
– Transmissions over various networks; and
– Changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
PRICING
There is often a lot going on at Folk Hero headquarters and from time to time our busy hero’s may price up/down or describe a product or promotion incorrectly. If we discover an error for any goods you have ordered, we will tell you asap and give you some options.
If we can get in touch with you to inform you of the error, we will treat the order as cancelled. If you cancel and you have already paid, we will refund you in full. Prices include GST (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may vary. Such additional charges will be clearly shown during the checkout process and included in the ‘total cost’.
All prices quoted on our website are in Australian dollars (AUD). If you make a purchase using a credit card your account will be charged in aud. If you are paying from overseas, please check with your card issuer as additional charges may be applied. The name that will appear on your statement will be Folk Hero Pty Ltd.
MODIFICATIONS TO THE SERVICE PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
PLACING AN ORDER
We offer a $10 Flat Rate Shipping Fee. If your order is over $80 Shipping is Free!
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there is enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
All orders are subject to availability and confirmation of the order price. Do not worry, if there is an issue with an order, we will get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. If we think, there is something dodgy going on with an order or an account. If this happens to you and you think we have made a mistake, please do not take offence – get in touch with us and we will be happy to speak to you about it.
DELIVERY
Before you finalise your order, you will be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work our folkie socks off to try to meet all delivery times but sometimes there may be delays – e.g. Because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can, and you should be able to track your parcel’s progress.
RETURNS AND REFUNDS
We get it, sometime something just does not work for you or your loved ones and you want your money back. Do not worry, as long as an item is still in its original condition, non-sale item and is not a final sale (clearance) item, we accept returns for a flat rate fee of $9.95, subject to the terms below.
If you return an item requesting a refund within 21 days of receiving it, we will give you a full refund*
If you return an item requesting a refund within 22 – 45 days of receiving it, we will give you a Folk Hero gift voucher for the amount equivalent to the price you paid for the item.
We aim to refund you within 14 days of receiving the returned item.
After that? We do not accept returns for unwanted items after the relevant period above. If you try to make a return, we may have to send it back to you and ask you to cover delivery costs.
Proof of postage, we strongly recommend you get proof of postage for any of the items you post back.
Some items cannot be returned, like swimwear and underwear. Please check the product descriptions before you order.
Original condition please, of course you can try an item on like you would in a shop, but please do not actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund or gift voucher and we may have to send it back to you (and ask you to cover delivery costs).
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
FAIR USE
If we notice an unusual pattern of returns activity that does not sit right: e.g. We suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, way more than even the most loyal Folk Hero customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we have made a mistake, please get in touch with customer care and we will be happy to discuss it with you.
This does not affect your statutory rights.
FAULTY GOODS
Our goods may come with guarantees that cannot be excluded under the Australian consumer law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you think that there is a fault with the goods you have received, please let us know straight away by contacting our customer care team. Please include as many details as possible about the order and the problem with the goods.
PROMOTION CODES
From time to time, we may give you promo codes that you can use to reduce the price of specified products. Remember, it is up to you to enter the code at checkout!
Each promo code has its own terms, which will be made clear at the time it is issued to you (e.g. What products, single/multiple use, when it can be used etc).
If you’re given a unique promo code that is meant just for you (e.g. A birthday code) please keep it secret and don’t let anyone else use it or abuse it (e.g. Don’t post it on social media). If we think there is or has been misuse of a promo code in any way (e.g. Selling it or sharing it with others), we can cancel your promo code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a promo code can’t run properly because someone or something is spoiling the fun for everyone – e.g. Fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promo code – we can cancel, modify or suspend the promo code.
GIFT VOUCHERS/GIFT CARS
If you are the lucky recipient of a Folk Hero gift voucher or Folk Hero gift card (high five!) A few points to bear in mind:
Gift vouchers and gift cards cannot be used to buy delivery or Folk Hero gift vouchers. If you are being super generous and buying someone else and Folk Hero gift voucher, please make sure you get their email address correct! If you get it wrong and the gift voucher is emailed to someone else who uses it, there is not much we can do. Check, double check, and even triple check before you buy it.
Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you have not been thanked for your generous gift, it is worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!
Folk Hero gift cards/vouchers expire after 2 years from the purchase date.
YOUR INFORMATION
Our privacy policy sets out how we will use your information. If your details change, remember that you need to update my account so we can continue giving you our best service.
At folk hero, we love being able to interact with and chat to you through social media. However, we cannot control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
THINGS YOU SHOULD NOT DO
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“websites”) (e.g. Hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Folk Hero customers the best service, so we take them seriously. Folk Hero will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
Oh, and you are not allowed to use automated systems or software to extract data from our website (aka ‘screen scraping’).
INTELLECTUAL PROPERTY, SOFTWARE, AND CONTENT
Folk Hero owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.
You can store, print, and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.
You are also not allowed to use the Folk Hero logo or any Folk Hero brand or trademark (or any marks which are colourably similar) without our express permission.
LINKING TO THIS WEBSITE
It is fine for you to link to thefolkhero.com, if you do so in a way that is not commercial, is fair and legal, and does not damage or take advantage of our reputation.
Please do not link in a way that suggests any form of approval or endorsement by Folk Hero where none exists.
Our website must not be framed on any other site without our permission.
Complaints or need to speak to us? Occasionally things do go wrong, and you may want to get in touch with us. If that happens, please contact our customer care team by sending an email to hello@folkhero.com. Our customer care team will work with you to resolve any issues you are having with our services.
LEGAL STUFF
We have the right to amend, remove or vary our services and/or any part of the website (including our sacs) at any time.
These terms and our dealings with you are subject to Australian law and the exclusive jurisdiction of the Australian courts.
USER GENERATED CONTENT T’S&C’S
Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #folkheroloves) you agree:
– We can use your handle and the content (the “content”) on thefolkhero.com.au, and/or on any of folk hero’ social media platforms (including but not limited to Instagram, Facebook and twitter).
– We can edit, crop, adapt, enhance, or modify the content (but Folk Hero will not treat you in a derogatory manner).
You promise that you:
– Have the permission of everyone in the content.
– Have the right to grant Folk Hero the above rights.
If you (or anyone in the content) asks us to remove the content, we will remove the content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the content to their device, share the content on social media platforms or websites which feature the content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the content.
